Improvement Academy host National MMSF event in Birmingham

Debbie Clark - 3 November 2017

The setting for today's Measurement and Monitoring of Safety Framework (MMSF) event was in the heart of Birmingham city centre. The team had to resist the urge to hit the shops and focus on the job in hand; sharing their…

"Alone we can do so little....... Together we can do so much (Helen Keller)"

Beverley Slater - 15 September 2017

Reflecting on the UKIA following our first meeting since we paused to re-configure our hosting arrangements, I have been thinking about the value of the UKIA network: the value to us as members, the value to the wider improvement landscape, and ultimately the value to patients. 

“Just a nurse in a nursing home...”

Fran Fisher - 5 September 2017

When people ask me what I do for a living, I always find myself telling them that "I'm just a nurse in a nursing home". This is the reaction I usually receive, whether that be from hospital nurses, GP's or the lady in the local supermarket. The thing is the "just" is totally unjustified. I…

Why do staff find it hard to act on patient feedback?

James Munro - 12 March 2017

In my last post I talked about our hope that by sharing stories widely, we can help to engender learning and change in services. But a simple search of providers on Patient Opinion shows that there's no…

What makes Patient Opinion so different, really?

James Munro - 12 March 2017

As I've noted before, there are a lot of patient feedback sites and systems around now. Still plenty of traditional "suggestion box" type approaches, surveys, interviews, and a fair few online systems too.So many, in fact, that a few months back Mark Gamsu posted a thoughtful blog on the…

Life as a Yorkshire Improvement Fellow and becoming a National Q Fellow

Clare Ashby - 16 February 2017

I became an Improvement Academy Fellow after meeting Alison Lovatt at the Academy one afternoon back in 2013. I had recently begun work at the Yorkshire Ambulance Service and arrived asking for some help with a Falls Prevention Network that had been set up within the region. We got talking over a…

Involving patients and the public in health organisations: why it helps to collaborate with a 'patient leader'

Claire Marsh - 8 December 2016

If you, like me, have a job title that is something like 'PPI Lead' for your NHS organisation, I feel confident in saying that you are going to spend much of your time feeling daunted. Championing and supporting the remit of 'Patient and Public Involvement' (PPI),…

How the bravery of a few can make a real difference to patient care.

Mel Johnson - 27 June 2016

I first visited Romania in 2011 following a chat with a friend who had been visiting for many…

Positive shift on the mind-set for Safety - How do we know we are making a difference?

Lynn Pearl - 22 June 2016

I knew we were making a difference when I was no longer the 'dreaded' risk manager and became the lady who 'does safety' and now they say hello and call me Lynn! There has been a significant change in the terminology and language on the ward since we started this project. Firstly, I was called…

Finding an authentic way to lead Patient and Public Involvement with the help of a Patient Leader

Dr Claire Marsh - 9 March 2016

The Improvement Academy primarily supports healthcare staff across the region to deliver safer, higher quality services for their patients. As the Academy Lead for Patient and Public Engagement (PPE), I have a remit to enhance the voice of patients themselves within these efforts. The scope and complexity…

Improvement Fellows

Find out more about some of the people who will contribute to our blogs on the Improvement Fellows page.

Our Clinical Director, Professor John Wright, travelled to Sierra Leone in November 2014 as part of the NHS response to the worsening Ebola outbreak. He worked to help fight the outbreak of Ebola, and to treat people who had become infected. He regularly wrote an insightful a blog on his experiences, which can be found here.